How MISUMI use Fluency to uplift training and process documentation
Case Study
Fluency & MISUMI Case Study
Case Study
How MISUMI use Fluency to uplift training and process documentation
Fluency & MISUMI Case Study
Helping the leaders in operations
uplift their processes and training
MISUMI is a global leader in configurable components, industrial supplies, and precision parts, serving manufacturing and automation industries worldwide.
With an extensive catalog of over 80 sextillion products and operations spanning multiple continents, maintaining consistent processes is crucial to their success.
The company's business model relies on precise specifications and configurations, making accurate documentation and standardised processes essential for customer satisfaction.
Manufacturing
Customer Success
Process-Heavy
Helping the leaders in operations
uplift their processes and training
MISUMI is a global leader in configurable components, industrial supplies, and precision parts, serving manufacturing and automation industries worldwide.
With an extensive catalog of over 80 million products and operations spanning multiple continents, maintaining consistent processes across their vast operation is crucial to their success.
The company's business model relies on precise specifications and configurations, making accurate documentation and standardized processes essential for customer satisfaction.
Manufacturing
Customer Success
Process-Heavy
Helping the leaders in operations uplift their processes and training
MISUMI is a global leader in configurable components, industrial supplies, and precision parts, serving manufacturing and automation industries worldwide.
With an extensive catalog of over 80 million products and operations spanning multiple continents, maintaining consistent processes across their vast operation is crucial to their success.
The company's business model relies on precise specifications and configurations, making accurate documentation and standardised processes essential for customer satisfaction.
Manufacturing
Customer Success
Process-Heavy
Understanding why
MISUMI needed a more efficient way to document their operational workflows and create consistent training materials across their teams, as their existing process was time-consuming and potentially inconsistent. Fluency was implemented as a solution to streamline their process documentation and training procedures.
The key value comes from Fluency's ability to capture step-by-step processes automatically, which enabled easier creation of standardised training guides and allowed employees to learn independently without constant supervision.
Operations
Process documentation is key to training new staff
Process improvement requires clear documentation, step by step
Process documentation is tedious to build, so operations teams often over-invest time into it
Customer Success
Support documentation is crucial to scalable help desk, but tedious to build
Similarly, a process knowledge repository helps during peak periods, but documentation is often scattered
Teams often don't know where to look for process guides
Process Improvement
The hardest thing about improving processes is understanding them
Performing 'current state' or 'as-is' digital process analysis is challenging and time consuming
Processes are different across teams - so often, it's hard to get a shared view of processes
Understanding why
MISUMI needed a more efficient way to document their operational workflows and create consistent training materials across their teams, as their existing process was time-consuming and potentially inconsistent. Fluency was implemented as a solution to streamline their process documentation and training procedures.
The key value comes from Fluency's ability to capture step-by-step processes automatically, which enabled easier creation of standardised training guides and allowed employees to learn independently without constant supervision.
Operations
Process documentation is key to training new staff
Process improvement requires clear documentation, step by step
Process documentation is tedious to build, so operations teams often over-invest time into it
Customer Success
Support documentation is crucial to scalable help desk, but tedious to build
Similarly, a process knowledge repository helps during peak periods, but documentation is often scattered
Teams often don't know where to look for process guides
Process Improvement
The hardest thing about improving processes is understanding them
Documenting processes 'as-is' can be challening and time consuming
Processes are different across teams - so often, it's hard to get a shared view of processes
Understanding why
MISUMI needed a more efficient way to document their operational workflows and create consistent training materials across their teams, as their existing process was time-consuming and potentially inconsistent. Fluency was implemented as a solution to streamline their process documentation and training procedures.
The key value comes from Fluency's ability to capture step-by-step processes automatically, which enabled easier creation of standardised training guides and allowed employees to learn independently without constant supervision.
Operations
Process documentation is key to training new staff
Process improvement requires clear documentation, step by step
Process documentation is tedious to build, so operations teams often over-invest time into it
Customer Success
Support documentation is crucial to scalable help desk, but tedious to build
Similarly, a process knowledge repository helps during peak periods, but documentation is often scattered
Teams often don't know where to look for process guides
Efficiency
The hardest thing about improving processes is understanding them
Documenting processes 'as-is' can be challening and time consuming
Processes are different across teams - so often, it's hard to get a shared view of processes
Fluency's impact
"Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently and maintain consistent standards across operations."
30-50%
The MISUMI team believes at full capacity, Fluency is able to almost half the time it takes to build Standard Operating Procedures and process guides
1.5x
Fluency's internal surveys suggest that organisations like MISUMI are much more likely to actually build process documentation when Fluency is available
"The most valuable aspect of Fluency is its ability to simplify the creation of training tools and capturing processes step by step. This ensures that training materials are thorough and accurate, reducing the need for constant supervision and enabling employees to learn independently."
Fluency's impact
"Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently and maintain consistent standards across operations."
30-50%
The MISUMI team believes at full capacity, Fluency is able to almost half the time it takes to build Standard Operating Procedures and process guides
1.5x
Fluency's internal surveys suggest that organisations like MISUMI are much more likely to actually build process documentation when Fluency is available
"The most valuable aspect of Fluency is its ability to simplify the creation of training tools and capturing processes step by step. This ensures that training materials are thorough and accurate, reducing the need for constant supervision and enabling employees to learn independently."
Fluency's impact
"Fluency has revolutionised how we create and maintain training guides. Its step-by-step capture functionality ensures thorough and accurate documentation, enabling our team to learn independently and maintain consistent standards across operations."
30-50%
The MISUMI team believes at full capacity, Fluency is able to almost half the time it takes to build Standard Operating Procedures and process guides
1.5x
Fluency's internal surveys suggest that organisations like MISUMI are much more likely to actually build process documentation when Fluency is available
"The most valuable aspect of Fluency is its ability to simplify the creation of training tools and capturing processes step by step. This ensures that training materials are thorough and accurate, reducing the need for constant supervision and enabling employees to learn independently."
"Fluency is a great tool for anyone looking to streamline process documentation. It makes it incredibly easy to record workflows and turn them into effective training guides. If your team spends a lot of time documenting or training, Fluency can save you time and ensure everyone follows the same consistent process."
Jacqueline Ong
Customer Service, MISUMI
"Fluency is a great tool for anyone looking to streamline process documentation. It makes it incredibly easy to record workflows and turn them into effective training guides. If your team spends a lot of time documenting or training, Fluency can save you time and ensure everyone follows the same consistent process."
Jacqueline Ong
Customer Service, MISUMI
"Fluency is a great tool for anyone looking to streamline process documentation. It makes it incredibly easy to record workflows and turn them into effective training guides. If your team spends a lot of time documenting or training, Fluency can save you time and ensure everyone follows the same consistent process."
Jacqueline Ong
Customer Service, MISUMI
About MISUMI
MISUMI is a Japanese industrial supply company founded in 1963 that specialises in providing configurable mechanical components and industrial supplies for manufacturing and automation.
They are particularly known for their Factory Automation (FA) components, precision mechanical parts, and press die components. The company operates on a unique business model that combines manufacturing, distribution, and e-commerce, allowing customers to order customised parts with precise specifications.
What sets MISUMI apart is their innovative approach to industrial supply, offering an extensive catalog of configurable components that can be ordered to exact specifications through their online platform. Their business model eliminates the need for customers to create detailed drawings for custom parts, as users can simply input their desired measurements into MISUMI's system.
They serve various industries including automotive, electronics, medical devices, and general machinery manufacturing, with operations spanning globally across Asia, Europe, and the Americas.
MISUMI is a Japanese industrial supply company founded in 1963 that specialises in providing configurable mechanical components and industrial supplies for manufacturing and automation.
They are particularly known for their Factory Automation (FA) components, precision mechanical parts, and press die components. The company operates on a unique business model that combines manufacturing, distribution, and e-commerce, allowing customers to order customised parts with precise specifications.
What sets MISUMI apart is their innovative approach to industrial supply, offering an extensive catalog of configurable components that can be ordered to exact specifications through their online platform. Their business model eliminates the need for customers to create detailed drawings for custom parts, as users can simply input their desired measurements into MISUMI's system.
They serve various industries including automotive, electronics, medical devices, and general machinery manufacturing, with operations spanning globally across Asia, Europe, and the Americas.
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