industries

Fluency for

Customer Support

Customer Support

Customer Support

Revolutionise your help desk with automatically generated guides, designed to improve customer self-service, improve team knowledge, and centralise knowledge.

Empower Self-Service

Anyone who has worked in customer support understands the power of well crafted self-service guides.

Prepare for peak periods

Step by step guides are essential to keep up with demand during high-traffic periods like Black Friday, Cyber Monday, and Holidays.

Help more people

If you have customers frequently asking the same questions, directing them to a step-by-step guide is a scalable way to help more customers.

Document every process, compatible with every application

Document every process, compatible with every application

Document every process,
compatible with every application

Centralise Guides

After busy periods die down, customer support teams typically spend the next few months preparing for the next rush of customers.

Build up a powerful repository of guides, and be prepared for when things get busy.

Connect your Teams

With a single source of truth, and clearly documented processes, help desk teams can streamline efficiency.

If customers, or other team members have questions, they can be connected to the right resource, at the right time.

Understand Process Data

Utilise comprehensive documentation to gather actionable insights, enabling data-driven decision-making.

By analysing processes, you can identify trends and opportunities for optimisation, ensuring your operations are not just efficient but also aligned with business goals.

Powered by AWS

Powered by AWS

Process Security

Process Security

Process Security

The processes that make up your business often contain sensitive information.

Rather than having them scattered across different systems, and people's computers, store them where you create them - in Fluency's secure process vault.

The processes that make up your business often contain sensitive information.

Rather than having them scattered across different systems, and people's computers, store them where you create them - in Fluency's secure process vault.

The processes that make up your business often contain sensitive information.

Rather than having them scattered across different systems, and people's computers, store them where you create them - in Fluency's secure process vault.

Easily edit and customise

Your step-by-step guides will require minimal editing. If you do need to make edits, easily do so with Fluency's in-built tools.

With our Enterprise plan, exported documentation will automatically adhere to your business' specific style guide, meaning everything you share with customers is on brand.

Common Use Cases:

Common Use Cases:

Inform Teams

Create detailed steps on how to respond to customer questions through various channels, ensuring quick and accurate information is provided.

Returns and Exchanges

Document step-by-step procedures for handling returns and exchanges, including verification of products, processing refunds/replacements, and updating inventory records.

Product Information

Steps for providing detailed product information to customers, including specifications, usage instructions, and compatibility details.

Escalation Procedures

Guidelines for escalating customer issues to higher-level support or management when initial resolution attempts fail.

Peak periods

Build a repository of guides so that when things get busy, your teams are prepared to handle a spike in demand.

Training Repository

Upskill staff with a single source of truth and knowledge base. Ensure easy access to information and FAQs.

Fluency

Get Started

Fluency is the process excellence platform that makes automation accessible to everyone in a business - starting with documentation.

Fluency for business

Get

Started

Make automation part of your workflow.

Never manually type up a process document again.

Achieve process excellence, across your entire organisation.

FAQs

Frequently

asked

questions

If any of your questions are not covered here, feel free to Contact Us, and our team will be in touch.

What is Fluency? And how does it work?

Who are the ideal users for Fluency?

Can Fluency integrate with other tools and systems we use?

What support and training does Fluency offer to new users?

How does Fluency ensure the accuracy and quality of the generated documentation?

FAQ

Frequently

asked

questions

If any of your questions are not covered here, feel free to Contact Us, and our team will be in touch.

What is Fluency? And how does it work?

Who are the ideal users for Fluency?

Can Fluency integrate with other tools and systems we use?

What support and training does Fluency offer to new users?

How does Fluency ensure the accuracy and quality of the generated documentation?

faq

Frequently

asked

questions

If any of your questions are not covered here, feel free to Contact Us, and our team will be in touch.

What is Fluency? And how does it work?

Who are the ideal users for Fluency?

Can Fluency integrate with other tools and systems we use?

What support and training does Fluency offer to new users?

How does Fluency ensure the accuracy and quality of the generated documentation?