industries
Fluency for
Adopt Fluency to revolutionise your retail operations, ensuring every aspect of your business, from back-end inventory management to customer interaction, is optimised for efficiency and security. With automated SOPs, empower your team to provide a shopping experience that sets you apart in the competitive retail industry.
Operational Consistency
Ensure your retail ops are consistent with accurate step-by-step documentation, created and stored in the same place.
Onboarding simplified
Provide your staff with accurate, easy-to-follow SOPs that reduce onboarding time and enable them to focus on delivering exceptional customer service.
Modernise
Adoption of AI technology like Fluency enables retail organisations to remain competitive and adapt quickly to market changes.
Centralise Guides
Centralising processes in a single repository simplifies access to vital operational procedures, ensuring all team members follow the same standards and practices.
This approach not only streamlines training and onboarding but also enhances consistency via a single source of truth.
Connect your Teams
Connecting teams through a centralised process platform facilitates seamless communication and collaboration across different departments and locations.
In the retail industry, this ensures teams remain efficient and flexible to the ever-changing demands of the market.
Understand Process Data
By analysing data collected from your business' processes, Fluency helps you make informed decisions to optimise workflows, enhance productivity, and ultimately deliver better value to customers. This data-driven approach allows for continuous improvement and innovation within any retail organisation's operations.
Easily edit and customise
Your step-by-step guides will require minimal editing. If you do need to make edits, easily do so with Fluency's in-built tools.
With our Enterprise plan, exported documentation will automatically adhere to your business' specific style guide, meaning everything you share with customers is on brand.
Inventory Managament
Implement SOPs for inventory checks, ordering, and restocking, ensuring products are always available and inventory levels are optimised.
Supply Chain
Use SOPs to streamline and standardise supplier management, procurement, and logistics processes, improving supply chain efficiency and reducing costs.
Product Information
Steps for providing detailed product information to customers, including specifications, usage instructions, and compatibility details.
Multi-channel retailing
Use SOPs to guide integration of online and offline sales channels, providing customers with a more flexible shopping experience.
Peak periods
Build a repository of guides so that when things get busy, your teams are prepared to handle a spike in demand.
Training Repository
Upskill staff with a single source of truth and knowledge base. Ensure easy access to information and FAQs.
